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Frequently Asked Questions

Browse the site for the most frequently asked questions we receive.
Frequently Asked Questions (FAQ)

Explore our curated list of popular inquiries. If you have more questions you can visit our FAQ page or reach out to us.

Your DNA can tell a lot about you and your health. Well, it can tell you why you are not losing weight, whether you should add more supplements to your diet, what kind of exercise is right for you, and more. Your DNA will even reveal if you are likely to develop certain diseases such as diabetes, high blood pressure, thyroid disorders, hereditary diseases and much more. Overall, a DNA test will uncover a wide variety of important insights about your health. Unravel and understand the mystery of your unique genes and begin your personal nutrition and health journey.

Once you receive your kit, collect your saliva sample using the swab provided, and return it to our lab. Your DNA will be analyzed, and you'll receive a digital report within 2–4 weeks.

Not at all. The test only requires a saliva sample collected by gently swabbing the inside of your cheek.

Absolutely. All genetic data is encrypted and stored securely. We do not share your information with third parties without your consent.

Yes! You can purchase a DNA kit as a gift. Just make sure to use the recipient's shipping details during checkout.

myPreciseDNA is a Malaysian DNA testing service that provides personalised insights into your wellness, ancestry, cancer risk, medication response (PGx), and overall health traits based on your genetics.

All myPreciseDNA reports are delivered securely through the GeneJunction App, where you can view your traits, recommendations, and access HealthFolio.

GeneJunction is our official partner app — it allows you to: View your DNA report, Store all your health documents, Access 1-year HealthFolio, Get genetic consultation directly in the app.

HealthFolio is a secure digital health record inside the GeneJunction App where you can keep all your medical files, prescriptions, reports, and doctor notes in one place.

Yes. Your DNA information is protected under Malaysia's PDPA and stored with strict encryption. We never sell or share your DNA data.

No. Your data is private and will not be shared without your consent.

We use advanced GSA (Global Screening Array) technology and validated analysis pipelines, delivering >99% genotyping accuracy.

Your sample will not be processed until you activate your DNA kit in the GeneJunction App using your SRN Number.

Unlock a wealth of infomation about yourself throught your DNA.
myPreciseDNA

India's most advanced DNA test for actionable, personalised wellness, nutrition, and fitness insights.

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GENEJUNCTION HEALTHCARE SERVICES PRIVATE LIMITEDReg. Address: Office No.12, 6th Floor, 7312, Air Condition Market Building, Pandit Madan Mohan Malviya Marg, Tardeo Tulsiwadi, Mumbai, Maharashtra 400034Office: 2nd Floor, 4th Block, 430, 8th Main Rd, Koramangala, Bengaluru, Karnataka 560034contact@synapselaboratory.in · +91 9972518730

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